Support
Help with access, sync, messaging, purchases, export and deletion.
Before contacting us
Check connectivity, reopen the app and keep the request identifier shown with the error. Never email passwords or private photos.
Contact
Write to [email protected]. The channel is active for support, privacy and rights requests.
Message safety
Press and hold a message and choose Report and block. That person's content is hidden from you immediately; you can undo it from Blocked people in that conversation. If there is an immediate threat or risk, also tell [email protected] without forwarding passwords, access codes or private attachments.
Account and data
Export and deletion start inside Turnframe. If you cannot sign in, provide the account email without attaching sensitive documents.